1. Information We Collect
We collect information you provide directly: name, email, phone number, M-Pesa number, and transaction data. We also collect technical data automatically: IP address, browser type, device information, and pages visited.
2. How We Use Your Information
Your information is used to: (a) create and manage your account; (b) process deposits and withdrawals; (c) prevent fraud and verify identity (KYC); (d) send transactional notifications; (e) improve our services; (f) comply with legal obligations.
3. Sharing Your Information
We do not sell your data. We may share it with: (a) payment processors to complete transactions; (b) KYC verification providers; (c) law enforcement when legally required; (d) service providers who assist in operating the platform (under strict confidentiality).
4. Data Security
We use industry-standard security measures: SSL encryption, hashed passwords, restricted access to personal data, and regular security audits. However, no system is 100% secure and we cannot guarantee absolute protection.
5. Cookies
We use cookies and similar technologies to keep you logged in, remember preferences, and analyze site usage. You can disable cookies in your browser, but some features may not work.
6. Your Rights
You have the right to: access your personal data; correct inaccurate data; request deletion (subject to legal retention requirements); object to certain processing; and file a complaint with the Office of the Data Protection Commissioner (Kenya).
7. Data Retention
We retain your personal data for as long as your account is active and for 5 years afterward to comply with legal and financial record-keeping obligations.
8. Children's Privacy
Our platform is not intended for users under 18. We do not knowingly collect data from minors. If we learn that a minor has registered, we will terminate the account.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes via email or site notification.
Contact
For privacy-related questions, contact our Data Protection Officer at info@bet005.co.ke.
